FAQ
1
​How do I
place an order?
Add products to the basket. When complete with the order, click on the shopping cart. Enter a promo code if you have one. Click the "Check Out" button. Enter shipping information. Choose a delivery method. Enter payment information. Review and place order. We will process the order and send you a confirmation email. When we ship your order, you will receive an email with the tracking number.
2
Payment
& Shipping
Our processing time is usually 3 days, not including holidays or weekends. During the holidays our processing time can take up to 5 days. All of our hats are custom-made for each client. Our items are shipped USPS unless otherwise requested. Custom orders are shipped UPS.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before committing to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
3
Secure Ordering
& Payment Options
We accept Visa, Mastercard, American Express, Discover, and PayPal.
We don’t accept personal checks or money orders.
If your card is declined, it may be an incorrect address or security code, so be sure to double-check!
We take the security of our customers very seriously, so we need the exact billing address and security codes for all of our credit card transactions.
If you have questions or need assistance with your order please email us at info@medheadscrubgear.com
We hope you love your new MedHead Scrub Gear products.
WE CAN ONLY ACCEPT CANCELLATIONS before ORDER REACHING PRODUCTION We’re sorry, but we’re not able to cancel orders once they’ve SHIPPED. Our warehouse teams are following additional safety guidelines and working through a high volume of orders as quickly as we can. Once your order’s shipped, you’ll receive a shipping confirmation email.
Due to the custom nature of our products, all sales are FINAL ONCE shipped. We cannot accept returns for refund, exchange, or credit at this time. If you would like more information before you buy please feel free to contact us with your questions. Please contact us if you have a quality issue, as we stand behind all our products.
e-mail us: ginny@medheadscrubgear.com or darlawilson@medheadscrubgear.com
4
Returns
& Refunds
5
This website is owned and operated by MedHead Scrub Gear. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors custom-created medical head coverings. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 21 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Terms
& Conditions